For a limited time only - this book costs £20.00. Buy it now for a special offer of £10.00 + free UK shipping.
John Seddon's latest book focusses on the how of this change, then goes beyond service operations to illustrate how control functions in the management factory need to change to support a systems design.
In particular finance (dissolving the need for budget management); HR (moving away from people management to system management) and IT (as last, not first). Seddon also explains why Agile fails to live up to its promise.
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