Simon Pickthall, of Vanguard Wales, addresses to the fundamental questions of:
- where to study, and
- what to study?
and how to do this quickly.
Using examples from People Centred Services (for example Police, Fire, Social Services, Health, Troubled Families), Simon outlines principles that can be applied in any service system, whether in the public sector, the third sector, or the private sector.
The complexity of People Centred Services masks what matters to the people it is designed to support. Simon highlights how the Vanguard Method is applied to understand what matters and create a system that enables people to achieve what matters.
Simon describes a 'long weekend' programme for understanding the logics behind the current system and what you can do to change them to improve service, increase efficiency, reduce costs, and improve morale.
