John Seddon's latest book focusses on the how of this change, then goes beyond service operations to illustrate how control functions in the management factory need to change to support a systems design.
In particular finance (dissolving the need for budget management); HR (moving away from people management to system management) and IT (as last, not first). Seddon also explains why Agile fails to live up to its promise.
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Publisher: Mayfield Press (2019)
Product Dimensions: 22cm x 14.5cm x 1.5cm