Transforming a break-fix system



Vanguard expert Barry Wrighton explains how the Vanguard Method is applied to break-fix systems such as housing repairs, IT help desks, and telecoms.

Barry outlines a conventional command-and-control design to break-fix systems and how studying the system reveals the causes of disfunction, exploring the relationship between thinking, the system, and performance.

Barry introduces principles and practices in designing for effectiveness and, in applying these principles, illustrates how profound results emerge.

This video was filmed at Vanguard's Beyond Command and Control event on 20 June 2019 at the Forest of Arden, Birmingham, England.

This video is a .mp4 file, is 46:47 minutes long and is 3.62GB